Learn about refund options offered by World's Marathons.
1. World's Marathons 24-hour cancellation policy
All orders placed at World's Marathons come with a 24-hour refund policy that guarantees a free refund of total order value up to 24 hours after the order was placed.
In order to cancel the order it is required to log-in to user's account. It is possible to create an account after the order has been placed.
Direct links to the refund page can be found in the Receipt email and Order Confirmation email that are sent shortly after the order has been placed.
Money is usually refunded within 10 business days.
2. Refundable Booking (previously Refund Protect)
When you upgrade your registration to a Refundable Registration (previously Refund Protect) you can receive a 100% refund if you cannot attend and can evidence one of the many reasons in the Terms and Conditions, which you accept when you select a Refundable Registration.
To apply for a refund please visit https://form.refundable.me/forms/refund.
Make sure that you have your order number handy. You can find it in your order confirmation. Runners who placed the order can also find this number in their receipt and within orders in the user's account.
Some scenarios which are covered but not limited to:
Pre-existing Medical Condition
Scheduled Airline Failure
Private Vehicle Failure
Pregnancy Related Conditions
Armed Forces & emergency Recall
And many more.
Your Refundable Registration cover does not extend to the next year's edition in case you decide to defer or if your registration is deferred automatically by the organiser.
3. None of the previous cases
In case it is already past 24 hours from your order and you have not purchased the Refund Protect upgrade the refund request falls under the event organizer's specific cancellation policy. That will differ between each individual event organizer and their Refund Policy. Due to this, it is not guaranteed that the customer will receive a refund for the cancellation.
To request a cancellation of your order please write directly to the organiser of the event in question. Organiser's email address can be found in confirmation email.
4. World's Marathons Gift Card
World's Marathons Gift Cards are not refundable. Once you purchase one of our Gift Cards it needs to be claimed within 12 months and a reimbursement is not possible under any circumstances.
For further questions and inquires regarding reimbursements through World's Marathons platform, please contact our team [email protected]