Learn about refund options offered by World's Marathons.
1. World's Marathons 24-hour cancellation policy
All orders placed at World's Marathons come with a 24 hour refund policy that guarantees a free refund of total order value.
In order to cancel the order it is required to log-in to user's account. It is possible to create an account after the order has been placed.
Direct links to the refund page can be found in the Receipt email and Order Confirmation email that are sent shortly after the order has been placed.
Money is usually refunded within 10 business days.
2. Refund Insurance with our partner Refund Protect
World's Marathons is a member of Refund Protect. If during check-out you purchased the Refund Protect service and you are unable to attend your booking due to unforeseen circumstances outside of your control you may be entitled to a refund – please see Refund Protect terms and conditions.
Refund Protect ensures a fast, fair and transparent process for all customers.
Claims have to be made at https://refundprotect.co/refund.
Refund Protect handles the refund applications and refunds your claims directly.
If you have any questions or comments in regards to this service please write to [email protected].
Some scenarios which are covered but not limited to:
- Accident, Injury
- Pre-existing Medical Condition
- Adverse Weather
- Scheduled Airline Failure
- Private Vehicle Failure
- Pregnancy Related Conditions
- Armed Forces & emergency Recall
- Jury Services
- And many more.
3. None of the previous cases
In case it is already past 24 hours from your order and you have not purchased the Refund Protect service the refund request falls under the event organizer's specific cancellation policy. That will differ between each individual event organizer and their Refund Policy. Due to this, it is not guaranteed that the customer will receive a refund for the cancellation.
To request a cancellation of your order please write directly to the organiser of the event in question. Organiser's email address can be found in confirmation email.
4. World's Marathons Gift Card
World's Marathons Gift Cards are not refundable. Once you purchase one of our Gift Cards it needs to be claimed within 12 months and a reimbursement is not possible under any circumstances.
For further questions and inquires regarding reimbursements through World's Marathons platform, please contact our team [email protected]