Summary

This feature allows you to do partial or full refunds. This is useful if you want to refund a participants entire order or one or more items in it. The participant will get their money back automatically within 5-10 business days.

Make a Full Refund

In the refund modal you'll be able to select the amount you want to refund, a reason and also an optional personalized message that will be added to the notification email sent to the participant.

Make a Partial Refund

By inserting a smaller value than the total value of the order you will create a partial refund. An order can be partially refunded multiple times until the total amount is fully refunded.

After making the refund the order status will be "Refund pending". The participant will receive the notification and the refund will automatically be processed by the system.


After the refund is processed the order status will be updated to "Partially refunded" or "Refunded" depending if you refunded partially or in full.

Our Policies and Refund Protect

Please read out refund policies here:
https://support.worldsmarathons.com/en/articles/2479561-refund-policy

Or read our partners (Refund Protect) refund policy here: (applies to customers that opted-in for the refund protect option when purchasing their entry.)
https://refundprotect.co/assets/docs/Refund_Member_Wording.pdf

Restrictions

It's not possible to partially refund an upgraded order. Please do a full refund and ask the participant to register again.

Did this answer your question?