World's Marathons is a member of Refund Protect. If during check-out you purchased the Refund Protect service and you are unable to attend your booking due to unforeseen circumstances outside of your control you may be entitled to a refund – please see Refund Protect terms and conditions.
Refund Protect ensures a fast, fair and transparent process for all customers.
To claim your refund go to https://refundprotect.co/refund.
Make sure that you have your order number handy. You can find it in your order confirmation. Runners who placed the order can also find this number in their receipt and within orders in user's account.
Refund Protect handles the refund applications and refunds your claims directly.
If you have any questions or comments in regards to this service please write to [email protected].
Some scenarios which are covered but not limited to:
- Accident, Injury
- Pre-existing Medical Condition
- Adverse Weather
- Scheduled Airline Failure
- Private Vehicle Failure
- Pregnancy Related Conditions
- Armed Forces & emergency Recall
- Jury Services
- And many more.
In case you did not purchase the Refund Protect service please check our Refund Policy.