The Refundable booking upgrade is offered as an optional add-on in checkout with all tickets (excluding virtual events) at World’s Marathons. It is similar to insurance and it gives customers additional protection on their orders. This service is provided by the Protect Group.
The most important things you as an event organiser should know:
This add-on benefits the customers and you.
It does not cost you anything. It is the customer who pays for extra cover.
The amount of refund requests you receive decreases because participants can claim refunds from the Protect Group.
Refund requests for customers who purchased the service are handled by the Protect Group.
You keep 100% of the funds, even if the customer receives a refund. It is the Protect Group that pays for the refund.
You can find out more about what is covered by the service in the Refundable Wording.
The Refundable booking fee is non-refundable.
Please handle all refund or cancellation requests in the usual manner, applying your refund policy.
In case the participant does not qualify for a refund from your side, and they inform you that they purchased the Refundable add-on, please ask them to visit https://www.refundable.me/extended/en/ or to contact our customer service at [email protected].