Runner Support

Virtual Runs - How does it work?

Will help you understanding how our Virtual Runs work

Written by Joakim
Updated this week

Submit your Virtual Run result

Learn how to submit your Virtual Run result in your World's Marathons account.

Written by Joakim
Updated this week

Information for runners related to COVID-19 outbreak

Crucial information for runners who signed up for events that have been cancelled or postponed due to the COVID-19 pandemic.

Written by Voytek
Updated over a week ago

Registering at World's Marathons guarantees official registration?

Read this article if you are in doubt whether your registration is official.

Written by Voytek
Updated over a week ago

Why is my name not on the start list?

Learn why the official start list may not be up to date

Written by Voytek
Updated over a week ago

Refund - 24h Cancellation Policy

This article will help you refund your order within 24h of registration

Written by Joakim
Updated over a week ago

Refund Protect claim

How to claim your Refund Protect upgrade if you can not participate in a race

Written by Voytek
Updated over a week ago

I was told I am not registered

What it means and what to do if you are told that you are not registered

Written by Voytek
Updated over a week ago

Visa and invitations

Learn what to do if you need a visa to travel to a race

Written by Voytek
Updated over a week ago

Elite athletes

Information for elite level athletes searching for their next race

Written by Voytek
Updated over a week ago

Refunds for Multibanco clients

Learn about the refund procedure for payments made via Multibanco

Written by Voytek
Updated over a week ago

Affiliate program

Promote your favourite race and earn credits with our affiliate program

Written by Sara Romero Doreste
Updated over a week ago