Runner Support

Virtual Runs - How does it work?

Will help you understanding how our Virtual Runs work

Written by Dev Team
Updated over a week ago

Submit your Virtual Run result

Learn how to submit your Virtual Run result in your World's Marathons account.

Written by Dev Team
Updated over a week ago

Information for runners related to COVID-19 outbreak

Crucial information for runners who signed up for events that have been cancelled or postponed due to the COVID-19 pandemic.

Written by Voytek
Updated over a week ago

Registering at World's Marathons guarantees official registration?

Read this article if you are in doubt whether your registration is official.

Written by Voytek
Updated over a week ago

Why is my name not on the start list?

Learn why the official start list may not be up to date

Written by Voytek
Updated over a week ago

Refund - 24h Cancellation Policy

This article will help you refund your order within 24h of registration

Written by Dev Team
Updated over a week ago

Refund Protect claim

How to claim your Refund Protect upgrade if you can not participate in a race

Written by Voytek
Updated over a week ago

I was told I am not registered

What it means and what to do if you are told that you are not registered

Written by Voytek
Updated over a week ago

Visa and invitations

Learn what to do if you need a visa to travel to a race

Written by Voytek
Updated over a week ago

Elite athletes

Information for elite level athletes searching for their next race

Written by Voytek
Updated over a week ago

Refunds for Multibanco clients

Learn about the refund procedure for payments made via Multibanco

Written by Voytek
Updated over a week ago

Affiliate program

Promote your favourite race and earn credits with our affiliate program

Written by Sara Romero Doreste
Updated over a week ago